Shipping & Delivery
My order is lost or hasn't been delivered?
Although Australia Post quote us 2-8 business days for standard delivery, they may not always be able to deliver within this time frame. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with the carrier.
*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.
Where do you deliver to?
We deliver Australia wide. Delivery options can be viewed at checkout.
What is the handling time for an order?
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.
How much do I pay for shipping?
Multiple shipping options (including express or expedited shipping) are available at check out. To view shipping cost for your address, add your details at checkout for an accurate rate.
Returns & Refunds
What is the return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that
you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase with order number and reason for return.
How long does a refund take?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What happens if my order is damaged or incorrect?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Email us at hello@vendomeliving.com to initiate a return or for any further assistance.
General Questions
What is pre-order?
A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship as soon as stock arrives. This is usually on, or close to the specified date on the product page.
What do I need to bring for pickups?
For local pickups, please bring your ID and confirmation email when you come to collect your order.
I have an issue with my order, what do I do?
Something not quite right with your order? Don’t worry, the Vendome customer service team is ready to help. Email us at hello@vendomeliving.com and advise us of your issue. We’ll endeavour to resolve any issues as quickly as possible.
How do I contact Vendome?
Our representatives are available via email and phone Monday to Friday 9am to 5pm AEST, so you can expect to receive a reply within 24 hours.
Email hello@vendomeliving.com or call +61283187778 and we’ll get back to you as soon as we can.
Can I send an order as a gift?
Yes, you can! You can ship our products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your
address as the ‘billing’ address.
How do I use a discount code?
Simply head to the checkout, and on the first page, you’ll see a box that reads 'discount code’. Enter your discount code and click ‘Apply’. Discount codes are entered before the payment page so you’re aware of exactly how much you save.
